Product Support Analyst

Indore, Madhya Pradesh, India · Software Development expand job description ↓


  • Testing product functionalities with real life use cases.
  • Coordinate with designers and developers for the corrections in product and report bugs.
  • Walking customers through solutions through calls/emails/chats.
  • Reviewing product change requests.
  • Keep analyzing market and competitor's product.
  • New enhancement with product and process.
  • Guide customers on product features, product selection, configuration and implementation.
  • Collect feedbacks and generate ideas.
  • Write blogs, FAQs, internal and external help documents for MSG91.
  • Making sure that whatever documentations written or presented are purposeful, useful and correct. Revise them time to time.
  • MSG91 is one of the products of Walkover


  • Proven analytical skill.
  • Strong verbal/written communication and interpersonal skills.
  • Candidate is required to have coding knowledge (any language would be preferred) basic coding, we will not ask for coding but should understand developer’s perspective and know how.
  • Should possess any Bachelor’s degree in computer science
  • Should be extremely passionate and self-motivated
  • High on patience and fast learner
  • Easily adaptable towards changes at organizational level


  • Flexible timings
  • Reimbursement benefits

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