Product Support Analyst
- Track potential customers and stakeholders and educate them about the MSG91 with highly responsive communication over call/email/chat.
- Test functionalities of MSG91 with real life business use cases.
- Coordinate with designers and developers for the corrections in product and report bugs.
- Collect feedbacks and generate ideas.
- Write blogs, FAQs, internal and external help documents for MSG91.
- Keep analysing market and competitor's product.
- Help in managing social accounts of team and MSG91.
- Making sure that whatever documentations written or presented are purposeful, useful and correct. Revise them time to time.
* MSG91 is one of the products of Walkover
- Excellent oral & written communication.
- Proven analytical skills.
- Understands code and good sense of technologies, specially system integration.
- Good presentation skills (Not powerpoint).
- Passionate and Interested in working with technology startup.
- Flexible timings
- Reimbursement benefits